In order for you to register as a user on the web, we need to process your personal data, since otherwise we would not be able to manage your registration.

It is also necessary to process your data to be able to manage the purchase and to be able to properly manage the service.

We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase, as well as to analyze the use you make of our website, and the degree of user satisfaction, since we understand that the processing of this data it is also beneficial for you because the purpose is to improve the user experience and

When you contact us, for the management of incidents related to your order or the product/service purchased through the web, the treatment is necessary for the execution of the contract. 

When your query is related to the exercise of the rights about which we inform you below, or with claims related to our products or services, what legitimizes us to process your data is compliance with legal obligations on our part.

In the case of sending news and personalized commercial communications, the legal basis for processing your data for marketing purposes is the consent you give us, for example: when you agree to receive personalized information through various means.

Or when you accept the legal bases to participate in a promotional action or to publish your photos on the Platform or on our social media channels. 

In order to offer you personalized services or show you personalized information, whether on our Platform or that of third parties, as well as to carry out data enrichment, we consider that we have a legitimate interest in profiling the information we have about you (such as the browsing you do, preferences or purchase history) and the personal data that you have provided us, since we understand that the processing of this data is also beneficial for you because it allows you to improve your experience as a user and access information in accordance with your preferences.

Information retention periods

We will process your data for as long as you maintain the status of registered user, that is, until you decide to unsubscribe. 

We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service.

When you make a request, we will process your data for as long as it is necessary to meet your request or request. 

When you subscribe to our news or consent to the sending of commercial information, we will process your data until you unsubscribe or cancel your subscription to the news.

Information we share: recipients or recipient categories

Cuevas del Ialó S.A.S. has contracted to manage some of the functions necessary for the provision of the service, trusted providers who may have access to personal data, such as technological services.

These providers will act as treatment managers and will be contractually bound to comply with their legal obligations, to maintain the confidentiality and secrecy of the information.

In addition, Cuevas del Ialó S.A.S. may communicate the personal data of the CLIENT to the different public authorities by virtue of a legal obligation, such as the tax authorities, the judicial authorities, the judicial police, and any other that, based on current regulations, is applicable.

These providers will act as treatment managers and will be contractually bound to comply with their legal obligations, to maintain the confidentiality and secrecy of the information.

International data transfers

When you complete the contact form or send us an email, your data will be stored on our servers in Ecuador. 

Ecuadorian legislation includes all the fundamental principles necessary for natural persons to receive adequate protection.

However, some of the service providers we use are located in territories outside the European Economic Area, some of these countries may have a level of data protection that is considered not to be comparable to that of the European Community, such as the US case. 

Google Analytics

We use  Google Analytics to analyze the use you make of our site, improve it and improve positioning.

Google Analytics is a web analytics tool that allows us to know the browsing habits of users and how they interact with our website. Google Analytics allows us to access several reports in which it is described.

La dirección de IP son datos personales de acuerdo con la definición del RGPD. Las direcciones de IP nunca se exponen en un informe, por defecto, pero Google las utiliza para proveer datos de geolocalización, por lo que para asegurarnos de que tus datos estén protegidos, sólo utilizamos Google Analytics con la anonimización de IP activada.

IP anonymization means that Google will shorten the IP address of users within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The IP address sent by the user's browser will not be merged with other data provided by Google.

Al anonimizar las IPS antes de transferirlas, y no transferir tu IP real,  entendemos que podemos usar esta tecnología sin tu consentimiento, ya que nos legitima el interés legítimo a conocer el uso que se hace de nuestra web y poder mejorarla, así como mejorar nuestro posicionamiento. No obstante te solicitamos igualmente tu consentimiento, si quieres saber más sobre las cookies y como las utilizamos.

Google Analytics Opt Out Browser Add-on

To provide website visitors with the ability to prevent their data from being used by Google Analytics, Google has developed the Google Analytics Opt-Out Browser Add-on for websites that use the Google Analytics JavaScript-compatible version (analytics.js, gtag.js).

Si deseas darte de baja, puedes descargar e instalar el complemento para tu navegador web. Según información facilitada por Google, el complemento de exclusión voluntaria de Google Analytics está diseñado para ser compatible con Chrome, Safari, Firefox y Microsoft Edge. 

YouTube

Our website features embedded YouTube videos. Videos are stored in www.youtube.com,  y se pueden reproducir directamente desde nuestros sitios web.

These videos are embedded in such a way that no personal data relating to you as a user is sent to YouTube if you do not play the videos.

Sín embargo, si reproduces los vídeos, las cookies de YouTube se almacenarán en tu ordenador y los datos se enviarán a Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, EE. UU., en calidad de operador de YouTube. Estas cookies son necesarias para que podamos mostrarte videos de nuestro canal de youyube o de canales de  terceros.

When you play videos stored with YouTube, the following personal data is sent to Google, Inc.: IP address and cookie ID, specific address of the page visited on our websites, browser language setting, date and access system time and your browser identifier. The data is transmitted regardless of whether you are registered or logged in to Google. If you are registered, this data will be attributed directly to your account.

If you do not want this type of data attribution to your profile, you must log out before activating the button. YouTube or Google, Inc., store this data as user profiles and use it for advertising purposes, market research or to design their websites based on demand. Such use is indicated in particular (not only for registered users) to provide demand-based advertising and to inform other users of your activities on our website. You have the right to object to the creation of these user profiles, and to exercise this right, you must contact Google Inc. as the operator of YouTube. If you wish to obtain more information about the purpose and objective of data collection and its processing by Google, Inc., follow the following link: www.google.com/intl/policies/privacy. We do not process the personal data collected when you access the YouTube video.

Google Fonts

Google Fonts, is an interactive and digital directory with more than 900 families of fonts for free and free use. That is, more than 900 fonts to use on websites, mobile applications... And in designs in general.

Lo utilizamos para mostrar una representación uniforme de nuestro sitio, de modo que es el servidor quien proporciona la tipografía que necesitamos utilizar y el navegador es quien se encarga de mostrártelas adecuadamente. Gracias a ellas  no hay que depender de las fuentes que tengas instaladas en tu  ordenador.

When you open a page, your browser loads the necessary web fonts into its cache to display text and fonts correctly.

To do this, your browser must establish a direct connection to the Google servers. Google can identify the website from which your request was sent and to which IP address the fonts are transmitted to be displayed. In the event that your browser does not support Google Fonts, your computer will use a standard font.

The legal basis for the transfer of data is legitimate interest, since its use is carried out for the sake of a uniform and attractive presentation of our site.

You can find more information on the handling of user data at https://developers.google.com/fonts/faq And in the Policy privacy.

Social networks

We operate various accounts on social media networks or platforms in order to communicate with our customers, stakeholders and other users, and also to keep them informed about our brands, products and services.

Nos gustaría señalar que las empresas de redes sociales pueden tratar los datos de los usuarios en países que no tiene un nivel de protección adecuado conforme a la normativa europea. Cuando se visitan sus sitios web, lo que supone un riesgo para los usuarios (por ejemplo, se dificultaría el hacer cumplir los derechos que asisten a los usuarios en cuanto interesados).  Nos gustaría señalar que las redes sociales se comprometen a cumplir con la normativa de protección de datos de la UE.

Please note that when you visit the websites of social media platforms, they often process your data for market research and advertising purposes. For example, user profiles can be created based on user behavior and the documented interests of users.

Thus, those user profiles can later be used to place advertisements on and off the platforms, which will supposedly match their interests. For these purposes, cookies are usually stored on the user's computer. In addition, data may also be stored in user profiles, regardless of the devices the users use (in particular if the users are registered users of the respective platforms and are logged in).

Cuando visitas nuestros canales en las redes sociales, nosotros tratamos tus datos personales sobre la base de nuestros intereses legítimos y a los intereses legítimos de la plataforma de la red social (información efectiva y comunicación con clientes, clientes potenciales y usuarios).

Regarding the exercise of the rights that assist you under the GDPR as an interested party, we would like to point out that it is more effective to assert them before the respective social network providers. 

Only the social media providers have access to your personal data and they are the ones who can directly take appropriate measures and provide you with information. In any case, if you need help, contact us.

For a detailed description of the respective processing operations and the opt-out options, please refer to the privacy policy of the social media companies.

Exercise of rights

Cuevas del Ialló S.A.S. guarantees the adoption of the necessary measures to ensure the interlocutor the free exercise of the rights that correspond to him of access, rectification, deletion, limitation, opposition and portability.

Cuevas del Ialló S.A.S. facilitates its exercise through the following means:

• Writing an email to cuevasdelilalo@gmail.com indicating which right you want to exercise.

In the event that we consider it necessary to be able to identify you, we may request a copy of a document proving your identity, regardless of the purpose or legal basis for which we process your data, you have the right to: 

– Ask us for access to the data we have about you. We remind you that if you are a registered user of the Platform, you can also consult this information in the section corresponding to your personal data.

– Ask us to rectify the data we already have. Remember that if you are a registered user of the Platform you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and exact and you agree to notify us of any change or modification thereof. Any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party due to the communication of erroneous, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy and Cookies Policy. 

– Ask us to Delete (eliminate) your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or that we no longer have the legitimacy to do so.

– Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time.

Security and confidentiality in the treatment of your information

Cuevas del Ialló S.A.S. cares about guaranteeing the security, secrecy and confidentiality of your data.

As part of our commitment and in compliance with current legislation, we have adopted the necessary security measures and technical means to prevent the loss of information, misuse or unauthorized access.

In the provision of products or services in which Cuevas del Ialló S.A.S. acts as treatment manager, the particular conditions that will be detailed in the corresponding contracts will apply.  

Existence of automated decisions that produce legal effects for the client

It is reported that the processing of your data for the purposes indicated will not imply by Cuevas del Ialló S.A.S. the application of automated decisions that produce legal effects for the client.

Cookies

Like other Internet portals, our website uses a technology called “cookies.

If you wish to obtain detailed information on how Cuevas del Ialló S.A.S. uses cookies, you can contact us directly.

Policy Changes

Cuevas del Ialló S.A.S. may update this Data Policy at any time by notifying the client in the event that said update involves new data processing or a substantial change to it.

Therefore, we recommend that you review this policy periodically.

In the event that any of the provisions of these conditions, or part of them, is declared illegal, invalid or unapplicable by a competent administrative or judicial entity, it will be considered as not being established, without affecting the other provisions.